We hope that you are pleased with your purchase. Our production values are high and we carry out quality control on all garments. If you are for any reason unhappy with your purchase we will offer a full refund within 14 days however, after this point refunds will only be accepted if there is a fault with the garment.
We are aiming to reduce are carbon footprint and therefore encourage our customers to consider their purchase carefully before buying. We are a small business making a conscious attempt to avoid the “ buy, try and return” trend seen across many fast fashion brands. It is an expensive process that as a small business we cannot afford to promote. Our garments are of the highest quality.
We therefore ask that you check all the details of your order thoroughly before you continue to checkout. Each of our pieces is an item to be loved and treasured, however we will offer a full refund within 14 days if you are not totally satisfied with your purchase. For advice on how to care and look after your garment once it arrives please look at our garment care guide at the bottom of our homepage.
If your garment arrives faulty please contact firstname.lastname@example.org with your name and address with details and photographs of the fault. We will then advise on how to proceed in order to place a return or exchange.
Each order will undergo an inspection before shipping so that it arrives to you just the way it should however we are only human so things can go wrong. If you believe the product is defective or damaged in shipping we ask that you take photographs of it on arrival and do not remove any tags or try it on.
We will not accept a refund for any garment with evidence of being worn before returning or any of the tags removed. We reserve the right to refund you a value excluding the shipping costs and/or for the partial value of the piece. This will be assessed on a case-by-case basis. Refunds will be processed within 3-5 days of receiving the returned item. Your refund will be issued by the same payment method used to purchase the garment.