***FREE UK SHIPPING***
UK £0 2-3 Days
Europe £35 7 Days
Zone 1 £35 14 Days
We aim to dispatch all orders within 3-4 working days. However, if you need your garment for a certain date or on a faster time scale please contact firstname.lastname@example.org and we will do our best to meet your requirements.
All orders within the UK are sent with Royal Mail Special delivery. This next day delivery secure service requires someone to sign for your parcel.
Goods will be delivered to the address provided. We are unable to change the shipping or billing address of your order for security reasons so please notify us if you notice any mistakes in the information provided. The customer is responsible for redelivery charges of any unsuccessful deliveries. You will be notified when you parcel is dispatched, including tracking number.
We are not responsible for any import duties or taxes that may occur during shipping. Customers are advised to check details of taxes, fees or levies that may come under local legislation.
Delivery of an item to another country is the responsibility of the postal service in the country of which the item is being delivered to. Delays may be caused by customer check, which can take up to two weeks.
LOST OR LATE ITEMS
If an order hasn’t arrived please contact us using the contact form and we will be able to provide you with a tracking number in order to chase up the delivery. We are unable to refund or replace lost items until after 20 working days after the dispatch date as this is the point at which Royal Mail classes an item as lost.
If your item is marked as delivered but you have not received it your items may have been delivered to a post room or someone within your company if someone else has signed for it. In this instance please contact Royal Mail for proof of delivery certificate by filling out their signature request form.
We will not refund or replace items that are tracked as being delivered. We cannot be held accountable for goods that are lost or delayed in transit.
Order times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
Delivery time begins from the date of dispatch and are a rough guide only.
We are unable to redirect orders.
Your garment will arrive in one of our beautiful signature boxes. These are ample sized and will keep your order secure.
If you have any questions please contact us at email@example.com